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Frequently Asked Questions
If you order today, we will get your order shipped within 5-7 business days. We understand this is a gift and we want to ensure it arrives promptly.
As a small business, we will not cover the entire cost of shipping due to the increases in shipping prices and ongoing surcharges. For US shipping we will absorb anything over $8.95 per box per month. The cost to ship to Canada is calculated at checkout. Shipping is calculated at check out for all orders placed in The Shop.
Monthly Subscription = $8.95 per box
If you purchase a 3-month prepaid plan the shipping is also prepaid. The cost is $8.95 per box x 3 months = $26.85. The Annual Membership for 12 boxes is $8.95 x 12 = $107.40.
Yes, we do ship to Canada via several shipping carriers that you can choose from at checkout. The cost is calculated at checkout based on current rates. Customers are responsible for all customs and import fees.
If you are gifting to several girls that live at different locations, it is best to place separate orders so the subscriptions can have their own individual shipping addresses.
Most of the orders we receive are gifts! You can try it for a quarter to see if she likes it (we know she will!). You may cancel your subscription at any time so it truly is risk free!
No. We understand that most boxes are shipped directly to the recipient so we do not include pack slips or receipts in any of our shipments.
Yes! Notes for the gift cards are hand written exactly as typed. We will not change any words as there are many inside jokes and nicknames and we do not want to mess it up! So type carefully! We include the card inside the box so it is the first thing your girl will see when she opens her box.
We are experts at curating boxes that we know the athletes will love. We present all of the products to teen and tween focus groups and real athletes select the products! We package and ship the best on-trend lifestyle products that are fun and positive. We do include skincare and makeup in our boxes.
We hope you LOVE everything we selected in your KennedyJo box. In the event you don't love something we encourage you to share it with a friend or donate it to a local charity.
Subscription Questions
If you order today, you will be billed right away to reserve your box. After that, you will be invoiced every 3 months for the quarterly subscription.
Yes. 3-month subscriptions are billed every 3 months. 12-month subscriptions are billed every 12 months. All of our subscriptions auto-renew on the 25th including the 3 and 12-month prepaid plans.
We hope you never want to leave us but if you need to skip a quarter or cancel your subscription you may do so any time prior to the renewal date*. If you forget to cancel prior to your renewal date you may cancel for the following renewal date. As a small business, we plan products for your box so we will not refund your charge if you do not cancel PRIOR to your renewal date. Thank you for understanding.
*If you use a coupon, there is a 30 day waiting period before the system will allow you to cancel.
Yes! Be sure to activate your online customer portal via the email you receive post purchase. Through the customer portal you have full access to your subscription account.
All subscribers can manage their accounts via the KennedyJo customer portal. You will get an email after you subscribe with a link to activate your online account. If you are a current subscriber and the system does not recognize your email it is because you did not activate your account. You will need to send us an email and we can resend the activation email so you can get access to our online portal. The customer portal can be accessed via the website home page...upper right hand corner...click on the "Account" link.
Be sure to look around the house and ask neighbors as there is a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything in our power to locate it by calling the carrier. Beyond that, unfortunately, this is a rare situation that's out of our control and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!
ALL SALES ARE FINAL. Any returns made to us will not be eligible for a refund. We are not responsible for lost or stolen packages. If an item you received is damaged or broken, please contact us at [email protected] and we will send a replacement of the damaged item.
For Vendors
We would love to hear about your product and company! Email [email protected] with your product information.
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